EDUCATION
IT SUPPORT

We understand that technology plays a vital role in supporting teaching and learning. Our team works closely with schools to ensure systems remain reliable, secure and easy for staff and students to use.

Our service focuses on minimising disruption while helping schools make informed technology decisions.

SAFEGUARDING & COMPLIANCE

Our services support schools in maintaining strong safeguarding and compliance standards, including:

  • Safeguarding training and refreshers as part of ongoing CPD
  • KCSIE guidance and consultancy
  • Secure infrastructure designed to protect users and data
  • Cybersecurity and awareness training

These systems help schools maintain safe digital environments for staff and students.

SERVICE PERFORMANCE

Responsiveness is essential in schools, where technical issues can disrupt teaching and learning.

Our helpdesk team continuously monitors support performance to ensure fast resolution times and reliable service delivery.

Example performance results include:

EDGBARROW
SCHOOL

  • 949 support requests closed
  • 88% resolved within 24 hours
  • 71% resolved within 4 hours
  • 50% resolved within 1 hour

SANDHURST
SCHOOL

  • 949 support requests closed
  • 88% resolved within 24 hours
  • 71% resolved within 4 hours
  • 50% resolved within 1 hour